Refund policy

Overview

At Spirit and Strings, each item is custom made-to-order through our print-on-demand partners. While most print-on-demand stires do not accept not accept returns or exchanges unless an item arrives damaged, defective, or incorrect, we offer all our customers a 10 day return period.

Please review your order carefully before completing your purchase.

Returns & Exchanges

We only offer replacements or refunds in the following cases:

You received a damaged item
The product has a manufacturing defect
You received the wrong item

To request a resolution, you must:

Contact us within 10 days of delivery
Email us at ejothitis@gmail.com
Include your order number
Provide clear photos of the item and packaging

If approved, we will offer a replacement or refund at no additional cost to you.

Non-Returnable Items

Because all items are printed on demand, we do not offer refunds or exchanges for:

Incorrect size selection
Buyer’s remorse
Minor color variations due to screen differences
Shipping delays caused by carriers
Incorrect addresses entered at checkout

Please review sizing charts carefully before ordering.

Order Changes & Cancellations

Orders begin production shortly after purchase.

We can only modify or cancel orders within 12 hours of purchase. After that, changes cannot be guaranteed.

Shipping Issues

If your package is marked as delivered but you did not receive it:

Please first contact your local carrier.
If the issue remains unresolved, contact us and we will assist where possible.

Spirit and Strings is not responsible for lost or stolen packages once delivery is confirmed.

Refund Processing

If a refund is approved:

Refunds are issued to the original payment method.
Processing times may take 5–10 business days, depending on your bank or payment provider.

Contact Us

For any questions about this policy, please contact:

Spirit and Strings
Email: ejothitis@gmail.com